Power Ford Named J.D. Power Dealer of Excellence

Power Ford in Albuquerque earns the J.D. Power 2025 Dealer of Excellence Award for top customer satisfaction and transparency in New Mexico.


Power Ford has been officially certified as a J.D. Power 2025 U.S. Dealer of Excellence, recognizing the dealership’s exceptional performance in customer satisfaction, transparency, and operational best practices. The certification places Power Ford among the nation’s most trusted automotive retailers.

What the J.D. Power Dealer of Excellence Means

The J.D. Power Dealer of Excellence Program identifies dealerships that consistently deliver world-class experiences based on verified customer feedback and in-store audits. Only a select group of dealers nationwide achieve this status. Candidates must score at the top of their brand’s U.S. Sales Satisfaction Index (SSI) Study, complete an on-site evaluation, and prove excellence in pricing transparency, trade-in fairness, and financing clarity.

Setting a New Standard in New Mexico

“This certification sets us apart, especially coming from such an authority as J.D. Power,” said Rob Sneed, General Manager of Power Ford. “Every department—from sales and finance to service and parts—plays a role in creating customer delight. This award reflects our entire team’s commitment to excellence.”

Power Ford’s recognition reinforces its position as Albuquerque’s most customer-focused Ford dealership, serving drivers across New Mexico who expect fairness, speed, and expertise. The dealership’s guiding principle—Better Deal. Better Experience.®—now carries the weight of independent verification from J.D. Power.

Why Customers Trust Power Ford

Buying a vehicle can be one of life’s most significant transactions. The J.D. Power Dealer of Excellence certification assures customers that Power Ford meets stringent benchmarks for honesty and service. Dealerships must:
  • Provide transparent online pricing and accurate vehicle listings.
  • Offer efficient, pressure-free negotiation experiences.
  • Present clear financing and protection options.
  • Deliver fair trade-in values and consistent follow-through.
For Albuquerque-area buyers, this translates to a low-stress, high-trust experience at every step—from online research to final delivery.

Leadership and Culture of Excellence

Matt Sneed, Power Ford’s Director of Operations, credits a culture of continuous improvement for the achievement. “At Power Ford, we believe operational excellence and customer satisfaction are inseparable,” Sneed said. “Earning the J.D. Power Dealer of Excellence certification validates that our systems, people, and culture are working in harmony.”

Under Sneed’s leadership, the dealership has focused on measurable performance—driving volume, CSI, and net profit while maintaining a relentless standard of transparency and accountability. Every process, from digital lead handling to service lane check-ins, is designed to reinforce trust and quality.

A Benchmark for the Ford Brand

Power Ford’s certification contributes to Ford Motor Company’s broader mission of redefining the retail experience. By ranking among the top U.S. Ford dealers in customer satisfaction, Power Ford strengthens Ford’s brand promise and gives New Mexico buyers a dealership they can confidently recommend.

How Power Ford Earned It

The certification process required months of preparation, internal audits, and data validation. J.D. Power evaluators reviewed manufacturer feedback, verified digital transparency, and completed an in-store best-practice audit. Only a small fraction of U.S. dealerships—across all brands—meet the standards necessary to earn this badge.

The recognition follows several recent milestones for Power Ford, including becoming New Mexico’s exclusive destination for Ford Custom Garage builds and a certified Hennessey Performance Epicenter. Together, these distinctions demonstrate that Power Ford is more than a dealership—it is a performance, innovation, and customer-service hub.

Commitment to Albuquerque and Beyond

Located at 1101 Montano Rd NE, Albuquerque, NM 87107, Power Ford remains deeply connected to the community it serves. The team supports local organizations, sponsors events across Bernalillo County, and actively promotes economic growth in the region.

For customers, the award reinforces that Power Ford is the premier destination for new Ford vehicles, certified pre-owned cars, fleet solutions, and expert service in New Mexico.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Taxes, license, registration fees, and $499 doc fee are additional. New Ford vehicles come equipped with Dealer-installed options listed on the dealer vehicle addendum for a cost of $2,499, which is not included in the Power Price; those options are Premium Window Film for $597, one-year Exterior Protection for $699, one-year Nitrogen Tire Protection for $599, and one-year Theft Deterrent System for $604. Financing is subject to lender approval. See dealer for more details ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request.